FAQ

Frequently Asked Questions (FAQ)

If for any reason the customer is not satisfied with their product, there is a 30-day hassle-free return period.  An invoice or receipt is required for return.  If an invoice or receipt is not furnished, returns will not be possible.

If The Hand Stand stand was a custom order, there will not be any returns allowed, no exceptions!

For custom orders, please call (800) ###-#### and speak with a Customer Service Representative.  They will be more than happy to assist you in all your custom-designing needs.

We offer a hand sanitizer stand that assists its owner with storing its own sanitizer.  The Hand Stand hand sanitizer stand is one of a kind. It offers storage capabilities to assist in quick replacement.

The Hand Stand hand sanitizer stand can be purchased alone or with a hand sanitizer package.

The hand sanitizer dispensers come with instructions for the replacement of the product.

Depending on the package purchased.  There are touch-free dispensers along with pump dispensers.  It all depends on the hand sanitizer package that is purchased.

Depending on which model stand is purchased.  There are pump, touch-free, disinfecting wipe-style stands available.

The Hand Stand hand sanitizer stand will be delivered fully assembled and will be available for desired placement at the discretion of the customer.  Placing the stand in a high-traffic area will assist in fighting against bacteria and germs.

The stand can be moved, however, using a tool (hand truck, dolly, pushcart, etc.) is recommended to complete this task safely.

A stick resembling the company logo can be placed onto The Hand Stand hand sanitizer stand at the owner’s request for an additional fee.

They are made from carbon steel sheet metal.  They are laser cut and welded to specific dimensions and powder coated.  Powder coating creates a hard finish that is stronger than conventional paint. It provides excellent resistance to impact, moisture, chemicals, and UV light.  The coating protects the steel from rust and corrosion, extending its lifespan.  Powder coating offers a uniform, high-quality finish available in various colors (colors besides white will have a lead time and an additional fee added).

Use Mild Soap and Water: Mix a mild detergent with warm water. Avoid using harsh chemicals as they can damage the powder coating. Soft Cloth or Sponge: Use a soft cloth or sponge to gently clean the surface. Avoid abrasive materials that could scratch the coating.  Rinse Thoroughly: After cleaning, rinse the object thoroughly with clean water to remove any soap residue.  Dry with a Soft Cloth: Dry the object with a soft cloth to prevent water spots and streaks.  Regular cleaning helps maintain the appearance and longevity of the powder coating. Just remember not to clean too often, as over-cleaning can also cause wear.

If there is a bulk order, a discount will be applied.  See the purchasing description for details.

The Hand Stand hand sanitizing stand comes with a 30-day money-back guarantee.

If customization is required, there is a lead time of 28 days from ordering to receiving.  Additional lead time may be added for special orders.

Absolutely!  The tracking information will be available for customer review.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, money orders, and certified checks.

Depending on the model purchased.  There are manual dispensers and there are battery-operated touch-free dispensers.

Please refer to the manufacturer’s manual for details.

Absolutely!  High-traffic areas are ideal for The Hand Stand. 

There can be up to 3 dispensers placed on The Hand Stand tower.  There can also be variations in the type of dispensers used.  Call (800) ###-#### and they will assist you in figuring out which dispenser is right for your needs.

The Hand Stand towers all come powder-coated.  Different colors other than white will be a custom order and there is a lead time of 28 days from ordering to receiving.  Additional lead time may be added for special orders.

There are different models of dispensers to choose from.  All models come with a manufacturer manual to refer to for maintenance and parts.

All stands are designed and tested to resist against tipping hazard possibilities.  The Hand Stand LLC company is not responsible for any incidents of the stand tipping over, as we cannot verify the installation method used. Proper installation is crucial for the stability and safety of the stand. We recommend following the installation guidelines provided in the user manual or seeking professional assistance to ensure the correct setup.

Depending on which model purchased, you may use gel, liquid, or foam hand sanitizers in the appropriate model of dispensers. 

No.  The Hand Stand hand sanitizing stand is delivered fully assembled.

Refer back to the manufacturer’s manual for proper attention details.

The Customer Service support line is (800) ###-####.  Call Monday – Saturday 7 am – 5 pm (Central Time Zone).

Yes.  All eco-friendly products are labeled as such.  Please read product descriptions carefully.

The Hand Stand tower is roughly 6” x 6” square and is 48” tall.  The base is 12” x 12” at the bottom and 6” x 6” at the top, and is 1/2” tall.

The stands are not adjustable.  They are at a fixed height of approximately 48 1/2″ tall.

In the rear of The Hand Stand tower, there is a door with 2 locks to prevent theft of products and also to hide the products inside for a more sleek/clean appearance.

Different models have different capabilities.  Please refer to the manufacturer’s manual for specifications.

Different models have different capabilities.  Please refer to the manufacturer’s manual for troubleshooting instructions.

Yes.  Replacement parts for The Hand Stand tower are available on this site.  Replacements for the dispensers are found in the manufacturer’s manual.  Refer to the manual for specific part information.

The Hand Stand does not come with anchoring capabilities.

There is not a lifespan timeframe for reference.  Proper maintenance and cleaning of The Hand Stand will give it a much longer lifespan.

Yes, The Hand Stand is compliant with ADA (Americans with Disabilities Act) standards and regulations.

Proper disposal of batteries is important for environmental safety. Identify the Battery Type: Determine whether the batteries are single-use (alkaline) or rechargeable (lithium-ion, nickel-cadmium, etc.).  Preparation for Disposal:  Single-Use Batteries: In most places, single-use alkaline batteries can be disposed of with regular household trash. However, it’s best to check local regulations as some areas have specific disposal requirements.  Rechargeable Batteries: These should not be thrown in the trash due to the hazardous materials they contain. Instead, they should be recycled.  Safety Precautions: Tape the terminals of the batteries to prevent any risk of short-circuiting or fires.  Place the batteries in a plastic or cardboard container for safe transport.  Recycling Options:  Local Recycling Centers: Many communities have designated drop-off sites for battery recycling. You can find these locations through local government websites or recycling programs.  Retail Drop-Off: Stores like Home Depot and Lowe’s often have battery recycling bins. Mail-In Programs: Some battery manufacturers and recycling facilities offer mail-in programs for used batteries.  Please be responsible and dispose of batteries properly!

 

Yes, The Hand Stand can be used in settings like healthcare, retail, educational, airports, train stations, fitness centers, gyms, and more.  Please call Customer Service Support at (800) ###-#### to see if The Hand Stand is right for you.

Refer to the manufacturer’s manual for proper dispensing settings.

The stand can support the maximum weight of 10 lbs.

Yes.  The Hand Stand is compatible with most hand sanitizer dispensers.

There are no special care instructions.  Use Mild Soap and Water: Mix a mild detergent with warm water. Avoid using harsh chemicals as they can damage the powder coating. Soft Cloth or Sponge: Use a soft cloth or sponge to gently clean the surface. Avoid abrasive materials that could scratch the coating.  Rinse Thoroughly: After cleaning, rinse the object thoroughly with clean water to remove any soap residue.  Dry with a Soft Cloth: Dry the object with a soft cloth to prevent water spots and streaks.  Regular cleaning helps maintain the appearance and longevity of the powder coating. Just remember not to clean too often, as over-cleaning can also cause wear.

Refer to the dispenser manufacturers manual for contact information.

The Hand Stand can be customized.  There is a lead time of 28 days from ordering to receiving.  Additional lead time may be added for special orders.

There is a 28 days period for custom orders, and time may be added for special orders.

If there is a bulk order, a discount will be applied.  See the purchasing description for details.

Registration is not necessary.  Possession of the invoice/receipt will award a customer a 30 day money back guarantee.

Contact Customer Service Support at (800) ###-#### and they will be able to assist you with this matter.

There are different dispensers, magnets, and accessories.  All to make your tower unique.

Contact Customer Service Support at (800) ###-#### and they will be able to assist you in being enlisted in the Automatic Refill Program.

Yes, The Hand Stand can be used in food courts and other high-traffic areas.

Contact Customer Service Support at (800) ###-#### and they will be able to assist you with calculating the shipping costs.

The Hand Stand is delivered fully-assembled.

Refer back to the manufacture’s manual for proper settings.

A single order can be completed and sent for customer review after the order is paid in full.

Installation services can be provided for an additional fee.  To qualify for installation services, the customer has to reside within a 100-mile radius of the corporate office, which is located in Decatur, AL.

The Hand Stand hand sanitizing stand should only be used indoors.

A 10% discount is awarded to all “First-Time” buyers.  Call Customer Service Support at (800) ###-#### for your discount today!

Contact Customer Service Support at (800) ###-#### and they will be able to assist you in being enlisted in the Automatic Refill Program.

No.  The Hand Stand is only compatible with typical hand sanitizer dispensers.

Yes, The Hand Stand can be used in settings like healthcare, retail, educational, airports, train stations, fitness centers, gyms, and more.  Please call Customer Service Support at (800) ###-#### to see if The Hand Stand is right for you.

Refer to the hand sanitizer manufacturer’s manual for information needed to operate the dispenser correctly.

Durability: Powder coating creates a hard, durable finish that is more resistant to chipping, scratching, and wear compared to traditional paint.  Corrosion Resistance: The coating provides excellent protection against rust and corrosion, which is especially important for metal products exposed to moisture or harsh environments.  Uniform Finish: Powder coating results in a smooth, even finish without drips or brush marks, giving the product a high-quality appearance.  Environmental Impact: Powder coating is more environmentally friendly than liquid paint because it emits fewer volatile organic compounds (VOCs) and produces less hazardous waste.  Color Variety: It offers a wide range of colors and finishes, including matte, glossy, and textured options, allowing for greater customization.  UV Resistance: Powder-coated surfaces are more resistant to fading and damage from UV light, making them suitable for both indoor and outdoor use.  Maintenance: The finish is easy to clean and maintain, requiring only mild soap and water for regular upkeep.  Efficiency: The powder coating process is efficient, with minimal waste, as any overspray can be collected and reused.

The Hand Stand tower can be modified per customer discretion, as long as they do not exceed the 10 lbs limit.

If customization is required, there is a lead time of 28 days from ordering to receiving.  Additional lead time may be added for special orders.

It is covered with a powder-coated finish, which provides excellent protection against rust and corrosion.

Absolutely!  Some tower models even come with a trash receptacle slot/space for waste.

There is not a loyalty program in place at this moment, however, there is talk about it being available in the near future.  Check back in…

Yes, The Hand Stand can be used in settings like healthcare, retail, educational, airports, train stations, fitness centers, gyms, and more.  Please call Customer Service Support at (800) ###-#### to see if The Hand Stand is right for you.

There are some features that are ergonomically friendly.  There is a large stable base for tipping prevention.  There is an Easy Fill Access feature that allows clear access to dispensers and refills.  Also, The Hand Stand is universally compatible with most dispensers.

A touch-free dispenser will allow the user to receive hand sanitizer without having to touch the dispenser and catch bacteria or germs from other users.

Yes, The Hand Stand can be used in settings like healthcare, retail, educational, airports, train stations, fitness centers, gyms, and more.  Please call Customer Service Support at (800) ###-#### to see if The Hand Stand is right for you.

At this moment, there is not a financing option available, however, there is talk about it being available in the near future.  Check back in…

It offers my different types of sanitation.  By doing so, a healthier bacteria/germ free environment is the result.

Yes, The Hand Stand can be used in settings like healthcare, retail, educational, airports, train stations, fitness centers, gyms, and more.  Please call Customer Service Support at (800) ###-#### to see if The Hand Stand is right for you.

The Hand Stand offers different options for sanitation without having to modify the tower.  Also, The Hand Stand provides storage for refills for the dispensers.  Some models even come with a waste basket option so customers can utilize the waste basket rather than litter the area.

At the present moment, there are not any case studies or testimonials available to furnish.  Check back in…

Though The Hand Stand is meant for indoor use only, a temporary situation (festivals or fairs) should not create a threat, as long as there is fair weather in the forecast.  Any precipitation will increase the chances of rust or corrosion.

A light cleaning/dusting every month or as often as the customer desires.  A heavy cleaning after a mess or incident that leaves The Hand Stand unsanitary. 

No, we do not offer this option at the moment.

Yes, The Hand Stand can be used in settings like healthcare, retail, educational, airports, train stations, fitness centers, gyms, and more.  Please call Customer Service Support at (800) ###-#### to see if The Hand Stand is right for you.

The Hand Stand offers many types of dispensers, touch-free dispensers being one of them.  With the touch-free option, an individual does not need to touch the dispenser in order to receive some hand sanitizer.  Not having to touch the dispenser keeps the individual safe from bacteria and germs left by previous users.

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